House Clearance Bromley Service Terms and Conditions

These Terms and Conditions set out the basis on which House Clearance Bromley provides house clearance, rubbish removal and related waste collection services. By making a booking or allowing our operatives to commence work at your premises, you agree to be bound by these Terms and Conditions.

1. Definitions and Interpretation

In these Terms and Conditions, the following expressions have the meanings set out below:

Client or you means the individual, business or organisation requesting and paying for our services.

We, us or our means House Clearance Bromley, being the provider of the services described in these Terms and Conditions.

Services means any house clearance, rubbish removal, bulky waste collection, commercial clearance, or related services we agree to carry out for you.

Premises means the property, building, site or location at which the Services are to be provided.

Waste means any items, materials, furniture or goods that you request us to remove and dispose of as part of the Services.

2. Scope of Services

We provide house clearance and waste collection services which may include the removal of general household items, furniture, white goods that are safe to transport, and other non-hazardous waste from residential or commercial premises.

The exact scope of the Services will be as agreed with you at the time of booking, based on the information you provide and any subsequent assessment carried out by our operatives upon arrival at the Premises.

We reserve the right to decline to remove certain items, including but not limited to hazardous materials, chemicals, asbestos, medical waste, gas bottles, explosives, and any item that in our reasonable opinion may pose a risk to health, safety, property, or the environment, or which we are not legally permitted to transport or dispose of.

3. Booking Process

Bookings may be made by telephone, email or other communication methods we make available. When making a booking, you must provide accurate information regarding:

the Premises address and access details;

the type, approximate volume and nature of items to be removed;

any access restrictions, parking arrangements or special circumstances that may affect the provision of the Services.

Any quotation we provide prior to attending the Premises is based on the information you supply. If, upon arrival, we find that the volume, type or nature of the Waste differs materially from that described, or that access is significantly more difficult than stated, we may revise the quotation or apply additional charges. You will be informed of any revised charges before we proceed.

A booking is only confirmed when we have accepted your request, agreed a date and time window for the Service, and you have accepted any specified charges or deposits that may apply.

4. Access, Parking and Client Obligations

You are responsible for ensuring that we have safe, reasonable and lawful access to the Premises at the agreed time. This includes arranging for keys, gate codes, lifts, and clear passageways where required.

You must ensure adequate parking is available for our vehicle as close as reasonably possible to the Premises. Any parking permits, authorisations or pay-and-display charges are your responsibility. Where we incur parking charges or penalties directly as a result of carrying out the Services, these may be added to your final invoice.

You must ensure that all Waste intended for removal is clearly identified and that any items you wish to keep are safely separated. We will not be liable for removing items that were not clearly excluded from the clearance.

You are responsible for ensuring that the Premises are safe for our operatives to enter and work in. If we consider that conditions at the Premises present a health or safety risk, we may suspend or terminate the Services and charge for any work already completed and any wasted attendance.

5. Estimates, Quotations and Pricing

We may provide estimates over the phone or by email based on your description of the items and the work required. These estimates are not binding and are subject to confirmation on site.

Final prices are normally based on a combination of volume of Waste collected, the nature and weight of materials, the time taken, labour involved and any disposal or recycling fees. We will inform you of the final price before commencing work wherever possible.

If additional work is requested by you on the day, or if extra items not previously disclosed are to be removed, we may increase the price accordingly. You will be notified of any such adjustment before we proceed.

6. Payments and Invoicing

Unless otherwise agreed in writing, payment is due in full upon completion of the Services on the day of attendance. We may accept payment by cash, bank transfer, card or other methods notified to you.

For business customers or larger projects, we may agree alternative payment terms, including deposits or staged payments. Any such arrangements will be confirmed prior to the booking date.

We may require a deposit to secure your booking. Deposits are generally non-refundable unless we cancel the booking or agree otherwise at our discretion.

If payment is not made when due, we reserve the right to charge interest on any overdue amount at the statutory rate applicable to commercial debts, and to recover any reasonable costs incurred in pursuing payment, including legal or debt recovery fees.

7. Cancellations, Rescheduling and Wasted Attendance

You may cancel or reschedule your booking by giving us reasonable notice. Cancellations or rescheduling requests must be communicated by telephone or email.

If you cancel with more than 48 hours notice before the scheduled time, any deposit paid may be refunded or transferred to a new booking at our discretion.

If you cancel with less than 48 hours notice, fail to provide access to the Premises at the agreed time, or are otherwise not ready for the Service to be carried out, we reserve the right to retain your deposit and/or charge a wasted attendance fee to cover our reasonable costs.

We aim to attend at the agreed time but cannot guarantee exact arrival times. In the event of delays caused by traffic, weather, breakdown, or circumstances beyond our reasonable control, we will contact you as soon as practicable to update you and, if necessary, rearrange the booking. We will not be liable for any loss arising from such delays.

8. Waste Handling and Regulatory Compliance

We operate in accordance with applicable UK waste management and environmental regulations. We will only transport and dispose of Waste in a lawful manner, using licensed facilities as required.

By engaging our Services, you confirm that you have the authority to dispose of the items presented for collection and that they do not include prohibited, illegal or unlawfully obtained goods.

We will provide or retain appropriate records of waste transfer where required by law. You agree to supply any information we reasonably request for regulatory compliance, including details of the Premises, the nature of the Waste and your contact information.

We may sort items for reuse or recycling where practicable. Once collected, items become our property and we may reuse, refurbish, sell or recycle them as we deem appropriate, except where legal restrictions apply.

9. Items of Value and Title to Goods

Unless expressly agreed in writing, our Services are provided on the basis that all items we remove are Waste with no commercial value to you. You must remove and retain any items of sentimental or financial value prior to commencement of the clearance.

Once items have been loaded onto our vehicle, you will generally have no right to reclaim them. In exceptional cases, and only where lawful and practically possible, we may agree to return items, but additional charges may apply.

Where we agree to offset any value of items against the cost of the Service, such arrangements will be clearly communicated and documented before the work begins. In such cases, ownership of the agreed items transfers to us at the time of collection.

10. Damage, Liability and Insurance

We will exercise reasonable care and skill in providing the Services. However, clearance and waste collection work can be physically demanding and may involve moving bulky or awkward items through confined spaces.

You are responsible for protecting floors, walls, staircases and other surfaces that may be susceptible to minor scuffs or marks during normal clearance activities. We are not liable for minor cosmetic damage that is reasonably incidental to the careful performance of the Services.

If we cause significant damage to the Premises through negligence, you must notify us as soon as reasonably practicable and in any event within 48 hours of completion of the Services, providing reasonable details and evidence. Our liability, if established, will be limited to the reasonable cost of repair or replacement, subject to the overall liability cap set out below.

We will not be liable for any loss of profit, loss of business, loss of opportunity, or any indirect or consequential loss. Our total liability to you in respect of any claim arising out of or in connection with the Services, whether in contract, tort, negligence or otherwise, shall not exceed the total price paid or payable by you for the specific Service giving rise to the claim.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be excluded or limited.

11. Client Warranties and Indemnity

You warrant that:

you are the owner of the items to be removed or have full authority from the owner to dispose of them;

the Waste does not include prohibited or hazardous materials that you have not previously disclosed;

you have provided accurate information regarding the Premises and the Waste.

You agree to indemnify us against any claims, losses, damages, costs and expenses arising from:

your breach of these warranties;

your failure to obtain necessary permissions or consents for the removal of items;

the presence of unlawful, stolen or hazardous items within the Waste you instruct us to remove.

12. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our Services, you should contact us as soon as possible, providing full details of your concerns. We will investigate and aim to respond promptly with our findings and any proposed resolution.

Where a dispute cannot be resolved informally, you and we agree to attempt to resolve it through good faith discussions before commencing any formal legal proceedings.

13. Force Majeure

We will not be liable for any failure or delay in performing our obligations where such failure or delay results from events, circumstances or causes beyond our reasonable control. These may include, without limitation, severe weather, traffic disruption, vehicle breakdowns, strikes, lock-outs, accidents, public health events, or actions of local authorities.

14. Variations to these Terms

We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Services provided under that booking. We recommend that you review the Terms and Conditions when making each new booking.

15. Severability

If any provision of these Terms and Conditions is held to be invalid, unlawful or unenforceable by a court or other competent authority, that provision will be deemed severed and the remaining provisions will continue in full force and effect.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided.

17. Entire Agreement

These Terms and Conditions, together with any written quotation or confirmation we issue, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise or representation that is not expressly set out in these documents.

By proceeding with a booking or by allowing our operatives to commence work, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.